- Apple offers free displays for iPhone 11 if it has a glitchy touchscreen
- Apple will cover eligible phones for two years
- The company has launched a replacement program
- Apple says that “a small percentage of iPhone 11 displays” are affected
If iPhone 11 isn’t responding to touches, it might be eligible for a free fix from Apple.
Apple has launched a replacement program for iPhone 11 displays that stop responding to touches “due to an issue with the display module.” Apple says that “a small percentage of iPhone 11 displays” are affected.
Devices affected by the issue were manufactured between November 2019 and May 2020, Apple said, meaning not every phone is affected.
If users are seeing the issue on iPhone 11, they can check to see if their phone is eligible for the program by plugging its serial number into a box on Apple’s website for the replacement program.
What Replacement program did Apple launch?
Apple has introduced an ‘iPhone 11 Display Module Replacement Program for Touch Issues’ that will provide free service to iPhone 11 owners who have a glitchy touchscreen.
iPhone 11 models manufactured between November 2019 and May 2020 may be affected by this issue. And, if it applies to users phones, they can contact the Apple support page. Here the users will be entering the phone’s serial number to check. Apple says this issue is due to a problem with the display module.
To find a serial number, head to Settings > General > About. This program is only valid for iPhone 11 users whose phones were manufactured between the aforementioned range.
What problems are Apple’s owners facing with iPhone 11?
A growing number of iPhone owners are taking to Reddit, tech forums, and social media to report a flaw with their iPhone displays. For some, the issue appears to be triggered by a recent iOS update, but for others it has been accepted by Apple as a hardware fault which has required a new display.
The flaw is a bizarre green tint that colors the whole display with a swampy hue. For some, this issue occurs only in low light. Meanwhile, for others, it’s momentary when unlocking their phones and for others it is there permanently.
iPhone 11 Pro and Pro Max phones seem to be the worst affected. Though, there are reports going back to the iPhone X – the common thread being OLED displays.