- Spotify, the music streaming app, suffered a temporary blackout
- DownDetector reported an outage with 95% of users facing problems
- Earlier in August, Spotify faced a similar outage
Spotify Down
Spotify was suffering from technical issues, with users reporting that they could not listen to songs or that songs are skipping.
“Something’s not quite right, and we’re looking into it. Thanks for your reports!”, Spotify tweeted at 9:53 am.
A few minutes later, the company issued another statement: “We’ve made a few tweaks backstage, so everything should be back to normal. Need more help? Let @SpotifyCares know!”
However, many users reported that there were still outages. When using the Spotify app, The Independent found that songs would pause after 10 seconds of playtime on the Android app, while the iOS app for iPhones and iPads would not play songs at all.
The company’s web player was also experiencing bugs – skipping songs after only one second of playing. It also appears that users’ downloaded music and playlists have been erased.
DownDetector, which tracks web service use based on user reports, recorded that the issues began around 9:00 am. The vast majority of users (80 percent) experienced issues with music streaming, while another 15 percent could not log in.
Unhappy Users
“Still having issues. Skipping through the song after just seconds. Appears to play on Google nest, but no sound comes out”, one user tweeted.
“Downloaded playlists are gone and not downloading again, can’t play songs, it keeps skipping. Congrats you made it way worse”, another said.
Recent Outages
The music streaming service has previously experienced problems in August. Users were told that there was a problem with their internet connection and that music was unable to stream, according to a notification in the app. Others received messages telling them that the page couldn’t be loaded.
Previously, an issue with Facebook’s developer tools had crashed multiple apps, including Spotify.
The outage came at a time when the music streaming service Music launched a rolling password reset of some consumer accounts after an open database containing credentials of some users were exposed.
VPN review website vpnMentor said earlier this week that its research team discovered a possible credential stuffing operation whose origins are unknown, but that affected some online users who also have Spotify accounts.
Credential stuffing is a hacking technique that takes advantage of weak passwords that consumers use — and often re-use — online.
