- Zoomin revealed that it raised $21 million on Wednesday.
- Bessemer Venture Partners, Salesforce Ventures, Viola Growth were key investors.
- Zoomin helps companies make manuals easier to use.
We often find ourselves stuck when looking through technical manuals and other product content. What if you need some help in getting a tech to work correctly? Looking through manuals and online forums may be tiresome and often frustrating if you don’t find what you’re looking for. We can all thank Zoomin, a knowledge orchestration platform, to help us through that.
Zoomin, on Wednesday, announced that it successfully raised $21 million. Investors included Bessemer Venture Partners, Salesforce Ventures, and Viola Growth. According to a Zoomin spokesperson, the company is focused on product content assets like manuals and guides. They use these manuals to gather information the customers are looking for.
About Zoomin
Gal Oron, Hannan Saltzman, and Joe Gelb founded Zoomin, back in 2015. The company aims to help tech companies make their manuals and guides easier to find and more usable. A company may have several products and numerous manuals, guides, training paraphernalia, and more related to them. But, usually different teams, people, and systems create or manage all this disparate technical content. Zoomin helps them ‘unify’ this content and deliver it in an intuitive and personalized way.
At present, Zoomin partnered with some of the leading businesses, including Dell, Imperva, McAfee, and others. These companies use Zoomin’s platform to organize their content better. Both customer service agents helping with an issue and customers trying the DIY option can use the service. This intuitive approach to customer service is what interests the investors. In a world restricted by pandemic restrictions, customer inquiries are higher than ever before. Since the majority of people are working remotely, it presents a huge opportunity for companies.
What does Zoomin offer?
Zoomin’s platform can be compared to a white label search engine for enterprise product content. One could also argue that instead of indexing content and taking users to external channels, Zoomin brings answers to users. The platform also ships with various integration options like REST APIs, JavaScript APIs, CLIs, etc. Zoomin uses both supervised and unsupervised machine learning (ML) models along with side off-the-shelf ML services. It provides ‘traffic insights,’ ‘content insights,’ and ‘search insights’ as data analytics tools.
