- Process mining may combine with low-code capabilities to put RPA behind its game.
- Process mining steps in before RPA can be implemented.
- Celonis’ CEO Rinke claims to have doubled their revenue in the past year.
Celonis is a process mining service provider, who claims to have doubled its revenue for the past year. According to the CEO Alexander Rinker, the low-code movement is ready to help process mining bypass the Robotic Process Automation (RPA). Through process mining, the companies can identify the processes where automation is applicable. The increased traction with the process mining technology explains why organizations want to better understand and optimize the business processes before they can speed up the digitization and automation.
According to Rinke in an interview, combining process mining with low-code automation could bypass technology like robotic process automation as the gateway for AI and automation. He reinstates that the combination can provide increased efficiency and scalability compared to traditional RPA development techniques. This is because the overhead associated with UI is very less. He also noticed that process mining can be used outside of automation to combine various processes or streamline them in some other ways.
Rinke launches automation challenge:
Rinke launched an automation challenge last month that promised companies with over $2 billion revenues that Celonis will find $10 million in savings for them. This is a noticeable thing to happen that supports Rinke’s theory. If the company fails to generate the stated revenue, Celonis promises to donate $100000 to a non-profit organization of the company’s choice. Over 10000 people have visited the challenge webpage.
The company also purchased a low-code platform Integromat where it combines its process mining tool with Integromat’s platform. This will create an Execution Management System to automatically discover, prioritize and implement enterprise automation. All the major RPA vendors are acquiring associated with the process mining in various ways. These vendors include UiPath, Automation Anywhere, and Blue Prism.
The treasure map automation:
Celonis has excelled in finding the business process. The enterprises can automate which has led to finding the long-buried gold. Simply modeling the different kinds of sales, procurement, and payment processes. Correlating them with specific amounts are two different things. Rinke says, “It’s like an X-ray for your business.”
To build a treasure map, you have to plug process mining into core enterprise applications like SAP, Salesforce, and Oracle. It may take some time to fine-tune all the elements of the process mining engine for customized enterprise apps.
“I always tell the CFOs we talk to that if your company does not look like this [bowl of spaghetti], you will get your money back, but that never happens,” Rinke said. “And then we can walk to the punch line and quantify how much this is them. That’s how we came up with the $10 million.”
This is the next step where the low-code capability is combined with process mining to compete with the RPA for enterprise automation mindshare. Celonis challenges that it can capture the mindshare by mining the enterprise data to prioritize the opportunities for cost savings through new automation. Rinke predicts, “There will be an explosion of creation of third-party apps on top of the process mining because when you unleash the data, you can put a lot of things on top of it.”
Process Mining at Dell:
Dell Technologies uses an internally developed app called Predictive Case Intelligence (PCI). It blends well Celonis’ process mining tools, AI, and analytics. It identifies and predicts potential issues in customer IT support. Therefore the time to resolve customer support cases has reduced to 10% with improved customer satisfaction. Amit Sawhney is the vice president of services operations at Dell Technologies. Amit Sawhney is the vice president of services operations at Dell Technologies.
“Our customers are happier, as they are proactively informed of any potential delays. They feel more confident in their support agent and the process, and benefit from faster issue resolution.”