Happy Returns offers online shoppers to have easy ways to send back unwanted merchandise. They can do it without packing it up and shipping it themselves. Happy Returns has a network of over 2600 drop of returns locations in the US. This includes 1200 metros in every US state. It has relationships with hundreds of brands that use it to return software air and reverse logistics. The company says it will continue to offer the services to online retailers and shoppers as a part of PayPal.
History of Happy Returns:
Happy Returns was founded in 2015 and is based in Santa Monica. The company’s value proposition was to take the overhead and cost out of the returns process for online retailers. Online shoppers cannot inspect the things they buy directly. Also online retail has higher return rates specifically in apparel. Happy Returns found that online items are three to four times likely to come back for a return than the ones purchased from the store.
Today’s retailers compete with tech giants like Amazon and Walmart. Both the companies are known for easy returns and quick refunds. In fact, the food traffic that is offering an Amazon returns desk has led retailers to embrace the enemy by catering to shoppers with Amazon returns in their own stores.
Today the Happy Returns solution provides a blend of software services and logistics. It enables the retailers to manage their Returns through their own retail stores by carrier and company’s “return bar” locations. These can be found in physical retail stores like paper source Cost Plus World Market and others. Several digital in-native brands like Everlane, Rothy’s, and Parachute Home use the service.
How the company works with PayPal:
The company is also closely working with PayPal and has done it in history too. It is worth noting that paper invested in the business in 2019 strategically. They did it as a part of an $11 million financing round. As the deal closes, happy returns will continue to work with retailers and shoppers both on and off PayPal’s platform. David Sobie and Mark Geller. This is an incredibly exciting milestone for our company, and it would not have been possible without the hard work and dedication of our entire team,” an announcement on Happy Returns’ website reads.
“We are so proud of what our team has accomplished and are grateful for the tenacity, creativity and empathy Happy Returns employees bring to work each day. We are confident that the best is yet to come, and are looking forward to our next chapter as part of the PayPal organization.”