- Quebec brings low-code capabilities which comes with the predictive AIOps feature.
- It plans to offer an agile and resilient work environment amidst the uncertainty of the pandemic.
ServiceNow is a cloud-based solution provider. It has launched its Now Platform Quebec release. The platform has been designed to help enterprises find innovation in a world changed by the pandemic. Quebec brings machine learning, low-code capabilities, which includes a predictive AIOps feature. It anticipates issues and automates virtual resolution. Also, a virtual agent provides guided setup and topic recommendations.
“In today’s challenging environment, organizations worldwide are pivoting fast, adopting new, distributed models of working and creating new workflow‑enabled ways of operating with more agile, resilient, digital enterprise value chains,” Chirantan Desai, chief product officer at ServiceNow, said in a blog post. “Customers are relying on ServiceNow’s Now Platform to deliver enterprise digital workflows, create new business models, enhance productivity, and enable great customer and employee experiences in any operating environment. This newest version of the Now Platform further enhances the must‑have enterprise digital tools customers need today.”
The list of highlights of Quebec also includes ITOM Predictive AIOps, which has been built on ServiceNow’s Loom Acquisition in January 2020. TOM Predictive AIOps plans to provide users with a deeper understanding of the digital operations which minimize and fix issues before they turn into real concerns.
AIOps can prevent huge outages:
AIOps is a short form of AI for IT operations. It is a group of products that better IT by leveraging AI that analyzes data from tools and devices. Research and the markets predict that it will grow by $14.3 billion to become a $20.1 billion industry by 2017. AIOps can prevent huge outages which cost enterprises $260000 for every hour.
Quebec also brings AI Search which is underpinned by the technology acquired in ServiceNow’s purchase of Attivio. AI search provides intelligent results and actionable information. It complements Quebec’s Engagement Messenger which extends the self-service to third-party platforms. This enables AI search, knowledge management, and case interactions. Also, a virtual agent is also a new feature in Quebec’s launch. This agent provides AI-powered conservational experiences for IT incident resolution.
ServiceNow also unveiled Creator Workflows which happens to be a set of low-code development tools to convert manual operations into digital workflows. App Studio engine offers an environment for development that lets users collaborate and develop applications. App Engine Templates provides teams access to building blocks for prebuilt workflow.
“As businesses shift from emergency response to long‑term recovery and distributed work becomes the norm, organizations are accelerating digital transformation efforts and investing in new technologies that promote continuity and agility,” Philip Carter, group VP at IDC, said in a statement. “The ability to deliver end‑to‑end digital experiences for employees and customers alike will be a crucial competitive differentiator. There is significant customer traction, accelerated by the pandemic. For unified technology platforms that connect systems, silos, and processes to enable these connected, digital‑first enterprise models.”
These customers include Nike, Adobe, Deutsche Telekom, Logitech, Medtronic, and St. Jude Children’s Research Hospital.